Welcome to Cafecreek! We strive to ensure your satisfaction with our cakes and flowers. Please review our Return and Refund Policy to understand our guidelines for returns and refunds.

1. Return Eligibility

1.1 Perishable Goods

Due to the nature of our products, we do not accept returns on perishable items such as cakes and flowers unless they are damaged or defective upon receipt.

1.2 Non-Perishable Goods

For non-perishable items such as cake accessories or gift items, you may be eligible for a return within 3 business days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. How to Initiate a Return

2.1 Damaged or Defective Items

If you receive a damaged or defective item, please contact us at mailto:support@cafecreek.com within 3 business days of receiving your order. Include your order number, a description of the issue, and clear photos of the damaged or defective item. We will assess your request and provide instructions for the return.

2.2 Non-Perishable Returns

If you wish to return a non-perishable item, please contact us within 3 days of receiving your order. Include your order number and the reason for the return. Once your request is approved, we will provide instructions for the return.

3. Refund Process

3.1 Perishable Goods

For damaged or defective perishable items, we offer a full refund or a replacement. Refunds will be processed within 3 business days after we receive and inspect the returned item.

3.2 Non-Perishable Goods

For eligible non-perishable returns, we will issue a refund within 3 business days after receiving and inspecting the returned item. Shipping charges are non-refundable, and the customer is responsible for return shipping costs.

4. Exchanges

If you received a damaged or defective item and would like a replacement, please indicate this in your return request. We will do our best to replace the item with the same or a similar product.

5. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at mailto:support@cafecreek.com.

6. Policy Changes

Cafecreek reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be reflected on our website, and it is your responsibility to review the policy periodically.

Thank you for choosing Cafecreek!